Advert for 1password popping up randomly every few minutes or so....annoying

Trac3377

Hi, I had to install a new SSD on my MacBook Air, i re-installed the OS from a recent back up. Everything is fine except now i get these annoying pop up adverts for 1PW....and before i could click on a log-in and it would automatically populate the fields, now that feature is now missing.

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1Password Version: 7.6
Extension Version: 4.7.5.90
OS Version: Catalina
Sync Type: Not Provided

Ben

Hi @Trac3377

I'm sorry to hear of the inconvenience. It sounds like you may not be signed into your account on the new SSD. If you look in 1Password > Preferences > Accounts do you see yours listed, or is it blank? If it is blank please click the "+" button and add your 1Password account credentials. I find the easiest way to do so is by scanning the Setup Code from the Emergency Kit using the Mac's built-in camera:

Get to know your Emergency Kit

I hope that helps!

Ben

Trac3377

Hi Ben, where can i find my account details? I bought 1PW some time ago with a one off payment?

Ben

I see. In that case you would not yet have an account. So that we can assist further I'd like to move this conversation to private email. Please email us at support+forum@1password.com for additional details on how to move forward. So you don't have to repeat yourself in your email please include a link to this thread: https://discussions.agilebits.com/discussion/115327/advert-for-1password-popping-up-randomly-every-few-minutes-or-so-annoying#latest

When you email in you'll get an automated reply from BitBot with a support ID. Please post that ID here so we can 'connect the dots.' Thanks!

Ben

Trac3377

the auto insert function is defo gone.....and the advert is still popping up

Trac3377

Trac3377

Read-Only? thats new?

Ben

Hey @Trac3377

We'd very much like to help with that. Could you please send us an email as outlined here so we can investigate further?

Ben

Trac3377

[#IRK-23266-323]

Ben

Thank you @Trac3377. We will be in touch via email with further ASAP.

Ben

ref: IRK-23266-323