My account is frozen.

KaraD
KaraD
Community Member
in Business and Teams

I don't know why. It says "contact your admin," but I AM the admin. HELP!
It lets me login in "read only mode."

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:frozen accoung

Comments

  • Ben
    Ben

    Hi @KaraD

    I'm very sorry to hear about the trouble. This message would seemingly indicate a billing problem. Could you please double check the billing information that is on the membership? If that doesn't seem to resolve the problem — I see you also wrote to our team via email. We'll be able to better address this situation there, vs here in the public forum. I'll make sure someone follows up with you via email ASAP.

    Thanks.

    Ben

    ref: LGU-78121-736

This discussion has been closed.