Website Shows Blank White Screen at Login in Chrome - App Works Normally

zackmcqueen
zackmcqueen
Community Member
in Mac

Hi All,

The issue: when logging in to our 1Password domain on Chrome, I finish filling out my username, password, and master key and get stuck at the blank white screen that you see here. Notably, this doesn't happen in Safari or other computers. Various Chrome versions have been tested (81-84)

Steps I've taken: I've cleared cookies, history, browsing data/cache and (unrelated) got a new computer, and the issue followed me to the new computer once I'd logged in to my Chrome user.

That last point obviously tells me that there's something synced to my Google account that's breaking 1Password but I'd love to figure out what it is and fix it so that I can help my team fix it if they run into a similar issue later.

1Password Version: 7.6
Extension Version: Not Provided
OS Version: 10.15.6
Sync Type: Not Provided
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Comments

  • Ben
    Ben

    Hi @zackmcqueen

    That last point obviously tells me that there's something synced to my Google account that's breaking 1Password

    I would tend to agree. :) Do you have any extensions (other than 1Password) in your Chrome profile that are being synced?

    Ben

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