Touch ID checkbox under Prefs, Security grayed out

amhoskinson
amhoskinson
Community Member
in Mac

Touch ID option is no longer presented for desktop app login. When I checked Preferences, Security, the Touch ID checkbox at the top is un-checked and grayed out.

1Password Version: 1Password 7 Version 7.6 (70600005) 1Password Store
Extension Version: Not Provided
OS Version: 10.15.6
Sync Type: Dropbox
Referrer: forum-search:touch ID preference grayed out

Comments

  • amhoskinson
    amhoskinson
    Community Member

    Ack! Never mind! Found another thread, found a solution.

  • Ben
    Ben

    Thanks for the update @amhoskinson. Glad to hear your were able to work it out. :) If there is anything else we can do, please don't hesitate to contact us.

    Ben

  • JustANAG
    JustANAG
    Community Member
    edited November 2020

    I am having the same problem. Can you post the thread with the solution?

    Thanks.

  • ag_tommy
    ag_tommy
    edited November 2020

    @JustANAG

    1. Try a restart of your Mac first. It has helped more than a few individuals.

    2. Head over to System Preferences > Touch ID: Uncheck/disable the box for Unlocking your Mac and then enable it. Then check 1Password > Preferences > Security.

    Edit:

    Another thought is perhaps you are looking at the preferences while 1Password is locked. Please make sure it is unlocked. Once unlocked, you will be able to select the Touch ID option.

This discussion has been closed.