1password 7 opvalult size problem

bimbomix1

Hi guys i have a big problem.
my wallet size (average) is 2 MB ..
now is 17,5 MB without attachments only logins and notes.

I have another wallet and the size is about 61 mb with attachments for max 3MB.

Is there a way to find where is the bigger element ?

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1Password Version: 7
Extension Version: Not Provided
OS Version: 10.10.15
Sync Type: Dropbox

ag_ana

Hi @bimbomix1! Welcome to the forum!

I am not aware of a way to check which file is the biggest one in your .opvault file, since that data is encrypted. But perhaps there is something else we can try. You said that your average vault size is 2MB, how did you check that? And at what point did it become 17,5 MB?

bimbomix1

basically i don't know .. i moved .. some new logins ... i don't know which one is soo heavy

ag_ana

@bimbomix1:

Are you sure there is only one that is heavy? How many items with attachments do you have inside 1Password at the moment?

bimbomix1

925 elements with 10 mb of attachments.
I think there is something wrong with 1password and dropbox.
Now i created a new vault with all of my attachments and now the size is 26 mb .. without attachment is 7 mb.
I delete 5 items from mac in the bin and i sync my ios app ..... situation now
0 items on mac app (in the bin)
5 items on ios app (in the bin)

So i checked again ...
4 items in the bin .. ... Action : bin empty ... Now : 0 items
perfect
create a new item .. test .. trash it

5 items in the bin ???

i think there is something wrong ..

i'm a software developer, you can use a "tech, it" language! ..
My dropbox is in sync .. no limit reached ..
i did this actions

• moved elements to a new vault
• reinstalled ios app
• reinstalled mac app

:( i don't know how to solve this issue!!!

you have two attachments in this post.. please change the extension from .gif .. to .mp4

i did this because i cannot upload video here :(

Please help me!

bimbomix1

I removed all attachments no changes
I moved all elements to a new wallet now opvault size from 64 mb to 26 mb
I removed all attachments in the new vault .. size of new vault is 6mb

but i have another problem .. i think there is a really huge problem

• dropbox is in sync
• i reinstalled ios app
• i reinstalled mac app
• i moved all items to a new wallet .. and removed attachments file

now i have 4 items in my trash bin ..
i removed them .. 0 items great
i created a news item (test) .. i trash it
now i have 5 items in my bin !!!!

:( please is there a way to resolve this kind of issues ?

you can see 2 attachments in the post ..
change extension .gif in .mp4 ..

Help me!!!

bimbomix1

My version is
1Password 7
Version 7.6 (70600005)
1Password Store

i have macosx Catalina 10.15.6 (19g2021)

ag_ana

@bimbomix1:

Thank you for the videos! I think you might be right and this could be a Dropbox sync issue, but unfortunately we are a bit limited in the help we can provide if you use a third-party sync method. Have you perhaps tried the troubleshooting steps in this article?

If you’re having trouble syncing with Dropbox

The article focuses specifically on syncing issues, but I am hoping perhaps some of the troubleshooting steps in there could help.

bimbomix1

I did but I don’t think is a Dropbox sync problem because I have it even i move my vault outside I think is more an opvault problem

ag_ana

@bimbomix1:

Thank you for the confirmation. I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look and see if we can spot anything that might be causing this.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

bimbomix1

[#FHX-17294-929] My case number with diagnostic

ag_ana

Thank you @bimbomix1! I see that my colleague Tom has been helping you over there for the last few days already, so I will let you continue the conversation over there :+1:

ref: FHX-17294-929