Cannot login

Hi, I cannot login to my iPassword app on my iPhone. I've always used Touch ID, but all of a sudden this is not possible and I've forgotten my master password. Please can you urgently assist me? Thanks.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • BenBen AWS Team

    Team Member

    Hi @GusBehn

    I apologize for the difficulty. Without the correct Master Password it is not possible to access 1Password data. If you have forgotten your Master Password we have a guide that may be of help, here:

    If you forgot your Master Password or you can't unlock 1Password

    Note that you are not limited on the number of tries you have for the correct password. I hope that helps. Should you have any other questions or concerns, please feel free to ask.


Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file