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Account frozen

gkbbao
gkbbao
Community Member
in Memberships

To whom it may concern

I purchase 1password in 2015, recently I just realized that my account is showing frozen after you updated to 1password 7 and ask me to pay. Why I have to pay again after the purchase?

I sent emails to support@1password.com, but the robot reply does not solve the problem at all!

Can you tell what is going on? Cheers

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @gkbbao! Welcome to the forum!

    I sent emails to support@1password.com, but the robot reply does not solve the problem at all!

    Can you please share the ticket number that the robot sent to you? We can certainly take a look at your email and continue helping over there :+1:

  • gkbbao
    gkbbao
    Community Member

    its [#HHE-95651-998], cheers

  • Ben
    Ben

    Perfect. Thank you. I'll make sure the appropriate folks see your email and get back to you ASAP. Thanks!

    Ben

    ref: HHE-95651-998

This discussion has been closed.