watchtower alerts still showing after password change

I have 1Password on several devices through my membership. I am seeing the Compromised Websites alert for Facebook and Instagram on my Android Phone. I have changed my Facebook and Instagram passwords twice in the past two days since seeing this alert. When I click on the Learn more about this security breach link about my Facebook login, it says if I haven't changed my password since March 21, 2019, I should change it now. (Same thing for my Instagram account). I have run a sync after updating my passwords in 1Password, but I still see the same alert. How can I make this alert go away, if I have already changed my passwords?


1Password Version: 7.7
Extension Version: Not Provided
OS Version: Android 9
Sync Type: 1Password membership
Referrer: forum-search:watchtower alerts still showing after password change

Comments

  • I notice that Watchtower on my PC says all is good, and I don't have any compromised passwords.

  • periperi

    Team Member

    Hey @sanborn0123. It sounds like you may be seeing an error that we recently fixed. I'd like to take a closer look at your setup. I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: https://1password.community/discussion/116025/watchtower-alerts-still-showing-after-password-change
    • Your forum username: sanborn0123

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

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