iPad login to Amex rejects the password
When attempting to login into our AMEX account from my wife's iPad (and iPhone) - the password filled by 1Password is incorrect according to AMEX. The password is correct in 1Password. When we initiate the sign-in from 1Password is works. This has worked for her before from Safari but it fails every time now. I have no issues from my iPad or iPhone.
1Password Version: 7.6.2
Extension Version: Not Provided
OS Version: ios 13.7
Sync Type: iCloud
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Hi @BillDavis! Welcome to the forum!
Can you please share with us the complete website URL, so we can test it too? Thank you!
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https://www.americanexpress.com/en-us/account/login?inav=iNavLnkLog
My iPhone and iPad works just fine. My wife's iPhone and iPad gets the same result "the User ID or Password is incorrect. Please try again" . Her AMEX App gets an error too. When she types in the password manually - it works
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I have made so many attempts to research this - that AMEX forced me to reset to another password - which I did. STILL - the same result using 1Password from Safari on her iPad (I didn't try her iPhone as I don't want to reset the password again).
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If she copies and pastes the username and password from 1Password to the AMEX website, instead of using 1Password to fill it automatically, does she see the same error message?
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