Starting fresh

System
System
in Mac
This discussion was created from comments split from: how to update when the app won't close.

Comments

  • ncmarknc
    ncmarknc
    Community Member

    Pls help. just downloaded app. It asks for a master password but I never entered one. App won’t close and cannot be deleted as it is apparently open

  • Ben
    Ben

    Hi @ncmarknc

    It sounds like there is existing 1Password data on your computer, perhaps from a previous trial. You can delete that and start fresh by selecting Help > Troubleshooting > Reset All 1Password Data from 1Password's menu bar. That will give you a clean slate.

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

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