Constant Invalid Login Information error after iOS 14 upgrade

WJLaboy
WJLaboy
Community Member
in iOS

I have upgraded my iPhone and iPad to iOS 14 and have been running into issues with 1Password throwing the “Invalid Login Information” error after asking me to authenticate my 1Password. I tried revoking access for both via the 1Password web app, and then re-authenticating the apps from scratch, but the authentication keeps prompting after setting up the app.

I have 1Password Families subscription.

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @WJLaboy!

    Are you entering the information manually, or are you scanning the QR code from the Emergency Kit?

  • WJLaboy
    WJLaboy
    Community Member

    Hello @ag_ana

    I’m scanning the QR code from my Profike page while logged into my 1Password on my desktop’s browser.

  • ag_ana
    ag_ana
    1Password Alumni

    @WJLaboy:

    I would like to ask you to generate a diagnostics report from your iOS device and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

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