Stuck Start my Trial period

Tfollab
Tfollab
Community Member
in Mac

Hello, I have subscribed to your service via the App Store on Mac. When I launch the 1password 7 app, I can't connect, I get stuck at "Start my trial period"
I have tried uninstalling and reinstalling the app several times. I am successfully logged in with the correct Apple ID
How to solve this problem ?
thank you

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @Tfollab! Welcome to the forum!

    When you launch the 1Password 7 app, are you able to scroll down below the "Start my trial period"? You should see a section named 1Password.com, where you can add your 1Password credentials to complete the configuration of the app.

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