Restore in-app purchase.

JuanOnJuan
JuanOnJuan
Community Member
in Mac

I recently subscribed to 1pass through in-app purchase on my Mac, but when I go to add a new login in the Mac app I can not add one, and it prompts me to subscribe to 1pass, which I already did. I ensured that I am signed in with the same Apple ID that I started the subscription with, and even have the subscription confirmation email from iTunes. Is there away to have the Mac app check for an existing subscription?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @JuanOnJuan! Welcome to the forum!

    If you go to 1Password Preferences > Accounts tab > Select your account, do you see a button named Apply Purchase to Account there?

  • JuanOnJuan
    JuanOnJuan
    Community Member

    I do not. All I see is the prompt to sign into my account, either by scanning a setup qr code or entering account details manually.

  • ag_tommy
    ag_tommy

    @JuanOnJuan

    It sounds as if the Mac app is not signed into your account. You would need to sign into the Mac using the credentials for your 1Password.com account using your Emergency Kit. https://support.1password.com/emergency-kit/

This discussion has been closed.