the admin account is frozen and won't let me log in

Long story short

  • I created the 1 pswd account back in 2018
  • I made accounts for my co-workers
  • I left the company
  • Now I'm back and the account is frozen
  • I have the admin secret key and password but no luck
  • I can access the account from my co-workers login but only so far; cannot get into the admin and figure out why it won't log in

What can be done?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:the admin account is frozen and won't let me log in


  • ag_tommyag_tommy

    Team Member


    Please reach out to the business support team. They can work with you, and hopefully, come up with a solution to your situation. This will ensure no private details are shared in the open forum. Using the email address associated with your account will be the most effective method and prevent any delays.

    [email protected]

  • thanks!

  • ag_tommyag_tommy

    Team Member


Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file