Trying to sync old vault on android phone to new membership on phone and MacBook Pro

I have had a vault for many years. I went in today and it said my account was locked, so I purchased a membership. Problem is - my vault from my android phone does not show on up on MacBook pro when I log in.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I am having a problem and need help

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  • I am not sure if my problem posted - so I am reposting:

    I have had a vault for many years. I went in today and it said my account was locked, so I purchased a membership. Problem is - my vault from my android phone does not show on up on MacBook pro when I log in.

  • ag_audreyag_audrey

    Team Member
    edited October 8

    Hey there, @GKal! Thanks for reaching out to us.

    To help us further dig into this issue, would you mind sending a diagnostics report from your Android device: https://support.1password.com/diagnostics/?android.

    Please attach the diagnostics to an email addressed to [email protected].

    With your email, please include:

    A link to this thread: https://1password.community/discussion/116228/trying-to-sync-old-vault-on-android-phone-to-new-membership-on-phone-and-macbook-pro
    Your forum username: GKal

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, so I can track down the diagnostics and ensure that this issue is dealt with.

    Once I see the diagnostic report, I'll be able to better assist you. Thank you in advance!

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