1Password freezing on first interaction

antimofm
antimofm
Community Member
in Mac

I've been experiencing this for a few days and it seems sudden (ie. I don't think the bug appeared upon updating 1Password or Mac OS): it loads fine, and I can scroll the list of items without issue.

But as soon as I click anywhere (I tried both the menu bar and items themselves), it freezes and I see the loading icon for about 30 seconds. After that it seems to work ok but still with the occasional quick freeze.

I would be grateful for any help

1Password Version: Version 7.6 (70600005)
Extension Version: Not Provided
OS Version: 10.15.6 (19G2021)
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @antimofm! Welcome to the forum!

    As a quick test, can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunching it? Are you able to consistently reproduce the freeze every time?

  • antimofm
    antimofm
    Community Member

    Hello @ag_ana, thank you!

    I've just tried that (I'd actually forgotten about 1Password mini, lol) and it seems to have solved it!

  • ag_ana
    ag_ana
    1Password Alumni

    You are welcome @antimofm! I am glad to hear that things are working fine again :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

This discussion has been closed.