Firefox 81.0.1 and 1password extension

peb

1password extention is no longer functionnal (button disabled)

Even I install and reinstall 1password extension, 1password mini doesn't detect extension and asks me to install it.

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1Password Version: 7.6 (70600005)
Extension Version: 4.75.90
OS Version: 10.15.7
Sync Type: 1password family account

ag_ana

Hi @peb! Welcome to the forum!

Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password? Are you able to connect to the extension now?

It might also be worth quitting and relaunching Firefox as well, just in case it's in the middle of an update.

peb

I've already tried this solution and also restart my computer. Same result.

ag_ana

@peb:

Thank you for the confirmation. I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

peb

Hi @ag_ana ,

Mail has been send. Ticket number is [#RMA-86379-689]

ag_ana

@peb:

Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: RMA-86379-689