Why is 1pw not working on Zelle app? iPhone/Keychain is interfering even though turned off settings.

Ango

Trying to update Zelle pw in app on iphone. Keychain is trying to suggest pw even though it's off in settings. Please advise.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:zelle

Ben

Hi @Ango

I'm sorry to hear about the trouble. Could you please double check in the Settings app and make sure Passwords > AutoFill Passwords > iCloud Keychain is turned off, and 1Password is turned on?

Thanks!

Ben

Ango

Hi Ben

AutoFill has check mark only by 1Password, not for Keychain....

Ben

@Ango

This sounds like an issue with iCloud Keychain, then? If it is offering to generate passwords when not enabled? Have you contacted Apple regarding the issue to get their take on it?

Please let me know.

Ben

Ango

@Ben
It turns out it's a problem with the Zelle app forcing the AutoFill into the wrong spot (or maybe that's an iphone issue). I was able to work around with tech support from Zelle. Perhaps worth looking into from the 1PW developer side though.

Ben

Thanks for the update @Ango! :)

Ben