I want to cancel and delete my account.

I cannot log into my account since I started subscribing. I have a master password and secret key that shows up on my screen but when I try to log in, it says it's wrong. I was a member since before the monthly subscription when I backed up everything to iCloud. I still have everything backed up to iCloud and never could use my subscription features. I have had several attempts to assist me via email that have been entirely unsatisfactory. So now I want to cancel and I cannot because I cannot log into my account on your website. I need help canceling my account.


1Password Version: 7.6
Extension Version: 7.6
OS Version: OS X.15.7
Sync Type: iCloud
Referrer: forum-search:[cancel and delete my account]](https://1password.community/search?Search=cancel and delete my account])

Comments

  • BenBen AWS Team

    Team Member

    Hi @babbbs

    I'm very sorry to hear about the difficulties you're having. We're unable to address account specific issues here in public, however we'd be happy to help you through a private email exchange. I'm not seeing any recent email conversations from you, but if you could please send us a message to [email protected] we'll be sure to get this sorted for you.

    If you just want to cancel and delete the account entirely you can follow the prompts here to do so:
    https://my.1password.com/support
    Please note that this will erase all data in the account, so I'd highly recommend having a conversation with us through email before doing so, to be sure there is nothing further that can be done.

    Thanks!

    Ben

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