Unable to authenticate dropbox sync using master password on new android device

I'm trying to get 1 Password working on a new android tablet. I'm following instructions on syncing with my dropbox vault. I am not able to use what I believe to be my Master Password. This is the password I use to log in to 1 Password on my laptop. If this is not the password to use, which password should I be using?

1Password Version: Android
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: dropbox
Referrer: forum-search:master password not accepted for sync


  • periperi

    Team Member

    Hey @teresa0313. Thanks for reaching out. I wonder if you're using a different vault and Master Password on your laptop, so I'd like to take a look. I'd like to ask you to create a diagnostics report from your laptop:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: https://1password.community/discussion/116382/unable-to-authenticate-dropbox-sync-using-master-password-on-new-android-device#latest
    • Your forum username: teresa0313

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

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