Upgrade from single user to a family account via App Store

I've purchased a single user account from within my app on my iPhone (so basically via the App Store) and I want to upgrade to Family account now.

I already cancelled my single user membership in my iTunes Account, but I can't change the membership.

Could you explain me how I can do this?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member

    Hi @Baserati! Welcome to the forum!

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • [#UDI-76311-467]

  • ag_anaag_ana

    Team Member


    Thank you! I confirm that I have managed to locate your message in our system :+1: So we don't duplicate the answers, I am going to reply to your email now so we ca continue the conversation there :+1:

    ref: UDI-76311-467

  • I am not certain which membership I need -- can you sign up for one and upgrade it, if need be?

  • ag_anaag_ana

    Team Member


    Yes, you can definitely do that ;)

    Change your 1Password account type

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