can't sync mac and iphone

yennta
yennta
Community Member
in Mac

I want to use the same vault on my iphone as I do on my computer. But when I aim my phone at the QR code on my screen, my iphone doesn't respond to it. AND my preferences on my computer do NOT show a sync option. I do have a 1password membership, I think. But I have no idea how to hook my phone up to my vault.

1Password Version: 7.6
Extension Version: Not Provided
OS Version: 10.15.7
Sync Type: any
Referrer: forum-search:No sync option on 1password

Comments

  • yennta
    yennta
    Community Member

    no sync option

  • Ben
    Ben

    Hi @yennta

    I'm sorry to hear you're having trouble. It is normal/expected to not have a 'sync' tab there. Being signed into a 1Password membership is what causes your data to be in sync. Could you please try the steps in this guide for me in order to get the iPhone set up?

    https://support.1password.com/get-the-apps/?ios

    Please let me know which step you're getting hung up on if the problem persists while following the guide.

    Ben

  • yennta
    yennta
    Community Member

    Thanks. I finally figured that out. I am Synched!

  • Ben
    Ben

    Excellent! Thanks for the update @yennta. Glad to hear that helped. If there is anything else we can do, please don't hesitate to contact us.

    Ben

This discussion has been closed.