can't sync mac and iphone

yennta

I want to use the same vault on my iphone as I do on my computer. But when I aim my phone at the QR code on my screen, my iphone doesn't respond to it. AND my preferences on my computer do NOT show a sync option. I do have a 1password membership, I think. But I have no idea how to hook my phone up to my vault.

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1Password Version: 7.6
Extension Version: Not Provided
OS Version: 10.15.7
Sync Type: any
Referrer: forum-search:No sync option on 1password

yennta

no sync option

Ben

Hi @yennta

I'm sorry to hear you're having trouble. It is normal/expected to not have a 'sync' tab there. Being signed into a 1Password membership is what causes your data to be in sync. Could you please try the steps in this guide for me in order to get the iPhone set up?

https://support.1password.com/get-the-apps/?ios

Please let me know which step you're getting hung up on if the problem persists while following the guide.

Ben

yennta

Thanks. I finally figured that out. I am Synched!

Ben

Excellent! Thanks for the update @yennta. Glad to hear that helped. If there is anything else we can do, please don't hesitate to contact us.

Ben