Autofill does not work on many sites--this time with T-Mobile for entering credit card

jasimon9

Is there a better way to report sites that do not autofill properly other than opening a question here?

In this case, when trying to autofill my credit card information at the T-Mobile website, all the fields filled. However, they were all flagged as invalid. I had to manually retype the same information to get it to be accepted.

Seems sites are tending to block data entry from an automated source.

I have also had the same problem with login attempts at US Bank, which I have reported in another question. Some times it works; other times not.

---

1Password Version: 7.6
Extension Version: Not Provided
OS Version: 10.15.7
Sync Type: Not Provided

ag_ana

Hi @jasimon9!

Is there a better way to report sites that do not autofill properly other than opening a question here?

You can report them here on the forum, or send us an email if you prefer.

In this case, when trying to autofill my credit card information at the T-Mobile website, all the fields filled. However, they were all flagged as invalid. I had to manually retype the same information to get it to be accepted.

We will be happy to test this too. Can you please share the full URL where this happened?

jasimon9

The URL saved in 1P is https://my.t-mobile.com/Login/MyTMobileLogin.aspx and also https://my.t-mobile.com/login.html.

However that links to https://account.t-mobile.com/signin/v2/?redirect_uri=https://www.t-mobile.com/signin&scope=TMO_ID_profile%20associated_lines%20billing_information%20associated_billing_accounts%20extended_lines%20token%20openid%20vault&client_id=MYTMO&access_type=ONLINE&response_type=code&approval_prompt=auto&prompt=select_account

I did not try to reproduce the issue with entering the credit card, as I don't want to mess with that field!

ag_michaelc

Hey @jasimon9. Without an account this will be difficult to test, so I would love if I could get your help in collecting some more details about this page so our developers can investigate. This will require either 1Password X or using the new 1Password 7.7 for Mac update in Safari — are one of those an option for you? :smile: