causes 1Password X on Chrome to freeze

edited November 12 in 1Password X

When opening Fidelity Login page with Chrome browser, 1Password X does not show the small keyhole icon in the 'username' field for long period of time, up to a minute. After the icon shows up, it is not possible to bring down the menu with login suggestions.
Is this a known problem?
What sort of work does the app do that it takes up to a minute to show the icon in the login?
Is it doing AI/ML in JS trying to recognize the page layout?

1Password Version: Not Provided
Extension Version: 1.22.1
OS Version: OS X Mojave 10.14.6
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member

    Hi @aset!

    The 1Password icons appears immediately in that login form for me. Do you have other extensions installed in the browser? I wonder if there is something else that is interfering with 1Password on your machine.

  • Thanks, @ag_ana, I checked the Chrome plugins installed, and was able to find the culprit - an outdated version of AdNauseam caused 1Password to be slow. After updating AdNauseam, Fidelity login works as expected.

  • ag_anaag_ana

    Team Member

    Thank you for the update @aset! I am glad to hear this :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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