No Safari icon

System

This discussion was created from comments split from: 1Password 7.6 and Safari 14.01 on Big Sur.

Nogbad The Bad

Any news on a fix, rebooting everytime really isn't a solution?

ag_ana

@Nogbad The Bad:

Do you see this even after a reboot? If you do, you might be experiencing a different issue.

Nogbad The Bad

Yes I do.

Installed Big Sur over the weekend, rebooted the Mac for bootcamp last night and rebooted again for Mac OS.

Was working first thing this morning, now no 1P icon in Safari.

ag_ana

@Nogbad The Bad:

Then it is indeed a different issue from the original one reported by the other user, thank you for the confirmation. I have split your comments into a separate discussion :+1:

If you open Safari Preferences > Extensions tab, is the 1Password extension there, and is it enabled? It should look similar to this:

Nogbad The Bad

It is then it disappears when the icon disappears from the Safari toolbar.

ag_ana

@Nogbad The Bad:

I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

Nogbad The Bad

After a reboot :-

Nogbad The Bad

I've just sent one port reboot & extension working.

I'll send another when the extension stops working.

ref: HBR-36722-861

ag_ana

Sounds good @Nogbad The Bad, thank you for the update :)

narabharath

The icon appears after complete quit and restart however disappears again. Disabling and enabling brings the icon momentarily however disappears after that. any suggestions or help ?

ag_ana

@narabharath:

Do you have other extensions installed in Safari? I wonder if this is not related to Big Sur, but rather to something else that is causing some interference. I am also using 1Password 7 on Big Sur, and the Safari extension remains enabled for me, but 1Password is the only extension installed.

Nogbad The Bad

HBR-36722-861

ag_ana

@Nogbad The Bad:

Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: I see that my colleague Joshua already replied to your email, so let's continue the conversation there if you have any updates :+1:

ref: HBR-36722-861

Nogbad The Bad

Seems to be working fine after the 7.7 update.

Ben

Thanks for letting us know, @Nogbad The Bad!

Ben