Family member can sign in to 1password.com but not the app on their PC

Upgraded from single account to a Family Account yesterday (currently in 30-day trial). Thought I followed the instructions (sent invitation, responded, validated user). User (my wife) was able to sign in to 1password.com, created her own master password and emergency kit. Then she downloaded the app but was unable to sign into the app with HER master password. Several other posts in this forum were very similar; solution was "send us a diagnostics report" then the discussion was closed. I guess I need the same thing.


1Password Version: 7.6.785
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided
Referrer: forum-search:Family member can sign in to 1password.com but not the app on their PC

Comments

  • edited November 17

    SOLVED! One piece of documentation said, "The first login you use on the family member will always be used." Then I eventually found the "Reset everything and start over" button.

  • ag_anaag_ana

    Team Member

    Hi @BillStiles77!

    Thank you for the update! I am glad to hear that things are working as expected :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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