Firefox extension stopped working

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dserodio
dserodio
Community Member

Since a recent update (not sure if 1Password, Firefox, or the extension) the 1Password Extension for Firefox has stopped working. The extension icon "blinks" between disabled state (grayed out) and enabled, and nothing happens when I click on it.

If I use Cmd+\, the 1Password mini popup asks me to install the extension (Add 1Password to Firefox). I reinstalled the extension, and it's still broken. Somehow I got an dialog to popup telling me that 1Password was not recognizing Firefox as a "trusted" browser or something similar (I didn't copy the exact text and I can't get this popup to show up again).

I'm using Firefox 83.0


1Password Version: 7.7 (70700016) Mac App Store
Extension Version: 4.7.5.90
OS Version: OS X 10.15.7
Sync Type: 1password.com

Comments

  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @dserodio!

    This can happen in case of a browser update. Can you try fully quitting Firefox, fully quitting 1Password (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch both 1Password and Firefox?

  • dserodio
    dserodio
    Community Member
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    Thanks @ag_ana, problem solved.

  • ag_ana
    ag_ana
    1Password Alumni
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    You are welcome @dserodio! If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

  • FIsher
    FIsher
    Community Member
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    Same problem and same solution. Thanks.

  • ag_ana
    ag_ana
    1Password Alumni
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    You are welcome too @FIsher :)

This discussion has been closed.