I keep getting "Update for 1Password 7 couldn't be completed. Try again later

ken.brown@comcast.net
ken.brown@comcast.net
Community Member
in Mac

I am currently using 7.6. I have a message in my App Store advising me of V7.7 update, It won't load>

1Password Version: 7.6
Extension Version: Not Provided
OS Version: 11.0.1
Sync Type: Not Provided
Referrer: forum-search:I keep getting "Update for 1Password 7 couldn't be completed. Try again later

Comments

  • Ben
    Ben

    Hi @ken.brown@comcast.net

    I'm sorry to hear about the trouble. A reinstall may help. Please try these instructions:

    1. Quit Safari if it is running
    2. Open and then quit 1Password completely — ⌘⌥⌃Q (Command Option Control Q)
    3. Drag 1Password to the Trash, but DO NOT use a "cleaner" app to remove 1Password if you have one (MacKeeper, CleanMyMac, AppZapper, etc)
    4. Empty the Trash
    5. Restart your Mac
    6. Install 1Password from our website: Download for Mac
    7. Open 1Password
    8. Try to scan a QR code

    Let me know how it turns out. :)

    Ben

  • RER
    RER
    Community Member

    I have the same problem and tried your solution but when I tried to drag to trash I got a message "some of its extensions are in use". Suggestions?
    Dick

This discussion has been closed.