1Password X manager not working for Firefox / Catalina Mac OS

terskikh
terskikh
Community Member
in 1Password in the Browser

I installed 1Password X manager for Firefox / Catalina Mac OS - it got a tiny black square in lower right corner and does not respond to anything. Any help is appreciated.
A.

1Password Version: 1Password 7 Version 7.7 (70700015)
Extension Version: 1Password 7 Version 7.7 (70700015)
OS Version: OS 10.15.7
Sync Type: iCloud

Comments

  • kaitlyn
    kaitlyn
    1Password Alumni
    edited November 2020

    Hi @terskikh! 👋

    That doesn't sound ideal at all. Could you send over a screenshot of the tiny black square you're seeing? I'd like to pass the report along to my team. In addition to that, I wonder if you could grab your 1Password X log. You can find the instructions here. If you don't feel comfortable pasting the contents of the log in a public forum, feel free to send an email to support+forum@1password.com with a link to this forum post, and let me know once you've done so.

    Another idea that came into my head might be worth exploring. Are you by chance using Firefox in private browsing mode, or do you have it set to never remember your history? Both of those options won't jive well with 1Password X, so I figured I'd ask.

    I look forward to hearing back from you.

This discussion has been closed.