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I'm getting this error when I try to log into 1Password from Firefox.

mediajolt
mediajolt
Community Member
edited November 2020 in Memberships

When I try to login via Firefox, I get this error:

Can’t sign in.
LegacyServerError: An unexpected server error was encountered.

Also can't log in on iOS 14.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Web
Referrer: forum-search:Can’t sign in. LegacyServerError: An unexpected server error was encountered.

Comments

  • Nhat_Nguyen
    Nhat_Nguyen

    Hello @mediajolt,

    Could you please let us know if you see the message when you sign in to your 1Password account from here: https://my.1password.com/signin or when unlocking 1Password X and what is your Firefox version?

  • mediajolt
    mediajolt
    Community Member

    I can login to 1Password X, but when I go to the link you sent me, I get the LegacyServerError. I'm using Firefox 83.0 (64-bit) for Windows 10.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @mediajolt: Please shoot us an email at support+forum@1password.com with the details of your setup so we can investigate further.

This discussion has been closed.