Can't sign in after Mac clean install.

rickboden
rickboden
Community Member
in Mac

I'm doing a clean install of Catalina on my iMac and I cannot activate 1Password as it won't recognize the data from my iPad or iPhone on my family plan. It says the info is incorrect even when I scan the code..."unable to verify credentials."

I don't know where to start in trying to troubleshoot this so any help appreciated.

1Password Version: 7.7
Extension Version: Not Provided
OS Version: 10.15.7
Sync Type: iCloud

Comments

  • rickboden
    rickboden
    Community Member

    Problem solved, my bad as I was using the wrong Master Password. I'd delete this if I could but can't see an option. Thanks for looking anyway.

  • ag_ana
    ag_ana
    1Password Alumni

    Thank you for the update @rickboden! I am glad that you managed to get things sorted out already :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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