Face ID button missing

chris000
chris000
Community Member
in iOS

Hi, recently purchased a new iPhone. Face ID is setup on the phone (works fine unlocking the device) and I also have Face ID enabled in the 1Password app. However when I attempt to unlock 1Password with Face ID it doesn't work - there's no Face ID button and I can only unlock it with my master password. Any suggestions?

Thanks,
Chris

1Password Version: 7.7
Extension Version: Not Provided
OS Version: IOS 14
Sync Type: 1Password cloud

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @chris000!

    Have you enabled Face ID unlock inside the 1Password app too, under Settings > Security?

  • chris000
    chris000
    Community Member

    Hi, yes I did. Oddly it started to work eventually after about a day. Same with my wife's phone - started working on its own about a day later. Not sure why the delay, but it's all good now. Thanks for the reply.

    Chris

  • ag_ana
    ag_ana
    1Password Alumni

    Thank you for the update @chris000! I am glad to hear that everything is working fine once again :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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