Can't login via app on Mac - can only login on browser

modowd
modowd
Community Member

When I log in using the correct password on the app it shakes and turns red as if I am using the wrong password. However, when I login through the browser with the same password it works. I tried deleting the app and reinstalling it, but it still shows my vault and won't let me change or delete/re-add my vault in the app unless I log in via the app. Any help would be greatly appreciated!


1Password Version: 7.7
Extension Version: Not Provided
OS Version: MacOS Mojave 10.14.6
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @modowd! Welcome to the forum!

    When I log in using the correct password on the app it shakes and turns red as if I am using the wrong password

    Did you perhaps setup this 1Password app in the past before you created a 1Password account? I wonder if you originally configured it with a different vault that used a different Master Password.

This discussion has been closed.