I have 1PW for iPhone, iMac and MacBook Pro. The account # is different for the MacBook.

rickdake
rickdake
Community Member
in iOS

I can't sign into the account on my MacBook because it says the product key is different from the one I use on my iPhone & iMac. I must of had an older version / product key. Now it won't let me sign in because the password is wrong due to the wrong product key. I've tried to delete the entire program off of my MacBook and when re-installed it still tells me I'm wrong! Very frustrating. Help!

1Password Version: 7.7
Extension Version: Not Provided
OS Version: Mac OS Catalina 10.15.7
Sync Type: Not Provided
Referrer: forum-search:I have 1PW for iPhone, iMac and MacBook Pro. The account # is different for the MacBook.

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @rickdake! Welcome to the forum!

    We will be happy to help you with this. I noticed that you also sent us an email with the same question. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: BFV-68938-732

This discussion has been closed.