Reduced preferences menu

biofed

Good morning,
I was trying to synchronize my passwords on the Apple keychain with 1Password but other icons are missing from the preferences menu in addition to the sync icon.
I am part of a family account.
It's normal? How can I solve?
Please help me!!!!

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1Password Version: 7.7
Extension Version: Not Provided
OS Version: 11.0.1
Sync Type: iCloud (trying)

ag_ana

Hi @biofed! Welcome to the forum!

If the Sync tab is missing, it means that you are syncing your data to 1Password.com. In this case, sync happens automatically, to the Sync menu is hidden.

When it comes to the other icons, are you referring to something specific? Have you already tried clicking on the ">>" button to show the additional sections?

biofed

I already tried but there is only the icon "Advanced".
The normal preferences menu should be like this (as seen in internet):

Also on my iPhone the preferences menu is reduced

It's a bit weird, isn't it?

ag_ana

@biofed:

Did you download 1Password 7 from our website or from the Mac App Store?

biofed

The first time from app store, then from your website...

ag_ana

@biofed:

I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at how your app is configured.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

biofed

Here I am....the support ID is:

[#NEP-81342-134]

ag_ana

@biofed:

Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: NEP-81342-134