Started new subscription on web, iOS apps keep telling me account is frozen

daco70

I just signed up for a subscription after using the licensed apps previously, which I'm beginning to think was a mistake. The website says my account is good but every time I try to add the account to my iPad, it keeps telling me my account is frozen, even after deleting the app and starting over. And despite the instructions on the website, "Scan your account details" isn't an available option.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS 14.2
Sync Type: web

ag_ana

Hi @daco70! Welcome to the forum!

It sounds like you created two separate 1Password accounts. We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there?

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

daco70

Thanks. The support ID is [#UVF-31745-246]

ag_tommy

@daco70

Thank you.

I see one of my colleagues replied earlier. Let's continue the discussion there so as not to share any personal details.

ref: UVF-31745-246