To protect your privacy: email us with billing or account questions instead of posting here.

Started new subscription on web, iOS apps keep telling me account is frozen

daco70
daco70
Community Member

I just signed up for a subscription after using the licensed apps previously, which I'm beginning to think was a mistake. The website says my account is good but every time I try to add the account to my iPad, it keeps telling me my account is frozen, even after deleting the app and starting over. And despite the instructions on the website, "Scan your account details" isn't an available option.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS 14.2
Sync Type: web

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @daco70! Welcome to the forum!

    It sounds like you created two separate 1Password accounts. We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • daco70
    daco70
    Community Member

    Thanks. The support ID is [#UVF-31745-246]

  • @daco70

    Thank you.

    I see one of my colleagues replied earlier. Let's continue the discussion there so as not to share any personal details.

    ref: UVF-31745-246

This discussion has been closed.