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How to Start Over with Same Account

rmunde
rmunde
Community Member
edited December 2020 in Memberships

I've forgotten my master password and so would like to start over. When I start to create a new account, I'm asked for billing info, but I've already got that set up. How do I start over with new password, etc. without being billed for a second account?

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Comments

  • ag_tommy
    ag_tommy
    edited December 2020

    @rmunde

    A second account would require new billing details. However, it sounds more like you want to start a new one and set the old one aside because of that forgotten Master Password. Perhaps you have already been billed for a period of time and so forth.

    I would recommend reaching out to our support team using support@1password.com and one of the team can help you with sorting out any account details. We do not answer account-specific questions in the forum/community for your protection. They can help to get you back on the road to happiness. :chuffed:

This discussion has been closed.