Firefox 83.0 and 1Password extension no longer functions

golucid

Hi. I am having similar issues as listed above after updated 1Password to version 7.7

I applied all your documented suggestions outlined above, and nothing restored 1Password functionality within Firefox.

When Firefox is in focus, the Firefox Extension within the browser menu does not function. Also, when Firefox is in active focus, the 1Password menu object with the upper right MacOS menu does not function either. The App itself works just fine. The extensions are at the heart of the problem.

However, if you navigate to another browser [Safari and Chrome], the extensions in both scenarios listed above work return to their expected behaviors.

The functionality as I pointed out above replicate on my MacPro 2013, MacBookPro 2015 and 2016, and AirBook 2016

Listed below is both the hardware and software details:

MacOS Sierra 10.12.6 is running on all devices
Firefox 83.0 is running on all devices
1Password 7.7 is running on all devices
1Password Extention 4.7.5.90

I am wondering if I could perhaps roll be to an older edition of the software?

Appreciate any guidance you might offer and happy holidays.

David

---

1Password Version: 7.7
Extension Version: 4.7.5.90
OS Version: 10.12.6
Sync Type: WLAN Server
Referrer: forum-search:firefox 83

ag_ana

Hi @golucid!

I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

ag_ana

@golucid:

I am not sure what happened here, but have you perhaps seen my previous reply to you?

golucid

@ag-ana

Hi. Are you able to delete all the three extra posts? Also, how do I generate a diagnostic report for you?

Thank you and happy holidays,

David

ag_ana

@golucid:

Hi. Are you able to delete all the three extra posts?

Done :+1:

Also, how do I generate a diagnostic report for you?

You can find the instructions at this link.

warnera82

I have this same problem. I will generate the diagnostic report and send it to the email listed above.

warnera82

Here is the ticket number. [#ARH-45657-963]

ag_ana

Thank you @warnera82, found it! We will take a look and someone will get back to your email as soon as possible :+1:

ref: ARH-45657-963

golucid

@ag_ana

Ticket Number: [#NPA-11521-647]

As noted in my original note above, I indicated I followed the steps above was referring to the following community post, and the steps that both you and @Chrysippus suggested. See: https://1password.community/discussion/comment/580193#Comment_580193

I performed the following steps to no avail:

1. Quit the browser completely.

2. Look for 1Password helper in the menu bar near the WiFi indicator and the clock. Right-click on the helper and select quit 1Password completely. Wait a few seconds and then open 1Password from the Dock or the Applications folder.

golucid

Hi @ag_ana & @Chrysippus

I fixed the issue by rolling back to version 7.6. I have saved all my past versions of 1Password in the event a situation like this would occur.

Only version 7.7 disables the extensions in both Firefox and Brave. However, I tested 7.7 with Safari, and it works just fine.

I gather that going forward with any future 1Password updates is not recommended, and I have disabled the update feature as you suggested.

I wish you all the best and wishing everyone at Agilebits happy holidays.

David

ag_ana

@golucid:

Thank you for the update! Our official recommendation is to keep 1Password up-to-date, and your operating system as well. Therefore, please consider updating from macOS 10.12.6 to a later version when you have a chance, so that 1Password 7 is completely supported on your operating system :+1:

Happy holidays to you too!

golucid

@ag_ana

Hello again.

Thank you for the suggestion; unfortunately, upgrading would render me unemployed as many of the apps I use are 32-bit that interface with my clients. My clients are primarily PC based, and MacOS apps will not be updated on their end, sadly. I would need to leave the Apple platform entirely and go PC/Windows 10 Pro. I prefer to use MacOS.

Fortunately, the several iterations of MacOS offer, on the surface, no compelling reasons to update other than to move to a subscription model, some pretty elements and APP that on a professional level are not useful.

MacOS Sierra is excellent and still a joy to use.

ag_ana

Staying on an old version of macOS is certainly your prerogative @golucid :+1: :) I really hope that some of the apps you use will be updated sooner or later however, so you don't have to keep using Sierra forever and can benefit from all the updates in macOS and 1Password moving forward.