How to schedule syncs with Dropbox

MikeV99
MikeV99
Community Member

I have problems with 1PW not always syncing with dropbox. I find I must tell 1PW to completely exit and then a restart of 1PW to get a sync. Is there a quicker way? How often should it sync? The last time I had a problem it had not sync'd in 3 days.


1Password Version: 7.7
Extension Version: Not Provided
OS Version: 10.14.6
Sync Type: Dropbox

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @MikeV99!

    A quicker way would be to lock and unlock the 1Password app. But if this happens regularly, perhaps trying some troubleshooting steps would be better:

    If you’re having trouble syncing with Dropbox

  • MikeV99
    MikeV99
    Community Member

    I have not logged into my Mac for a couple of day. 1PW is locked when I open it.

    Lock/unlock does not force a sync. I have to Quit completely before it will sync.

  • @MikeV99

    Did you try the troubleshooting steps Ana provided?

  • MikeV99
    MikeV99
    Community Member

    Pretty much. However, it shows up on more than one Mac and just recently, so it is update related. I wish it had a sync now button similar to mobile devices.

  • MikeV99
    MikeV99
    Community Member

    Sync still not working.

  • ag_ana
    ag_ana
    1Password Alumni

    @MikeV99:

    I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • MikeV99
    MikeV99
    Community Member

    If one installs version 7.6 everything works.

  • ag_ana
    ag_ana
    1Password Alumni

    @MikeV99:

    Downgrading to a previous version is not something that we can recommend, the best thing would be to find out why sync is not working for you in the latest version. Therefore, if you want to send us a diagnostic report, that would be great :+1:

  • MikeV99
    MikeV99
    Community Member

    That means I would have to install a version that has problems. Several others have reported this issue in a different thread. What did the developers change between version 7.6 and 7.7 that would impact syncing.

  • ag_ana
    ag_ana
    1Password Alumni

    @MikeV99:

    Understood, I definitely understand if you don't want to go through the effort. Please keep an eye out on the release notes to see any updates about this :+1:

  • MikeV99
    MikeV99
    Community Member
  • ag_ana
    ag_ana
    1Password Alumni

    Thank you for the suggestion :+1:

This discussion has been closed.