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Hi, I am administrator af a team account but lost my master password.

karinekara
karinekara
Community Member
in Memberships

Hi
I had a personal 1Password account.
I decided to upgrade to a Team version with 6 accounts.
I wanted to connect to my invoices for the Team version but when I enter my Master Password (the one which enable me to connect to the 1Password app) + email address + secret key, the answer is that the Master password is incorrect.

1Password Version: v. 7
Extension Version: 7.7
OS Version: OS 11.0.1
Sync Type: Not Provided
Referrer: forum-search:Administrator lost master password

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @karinekara! Welcome to the forum!

    I am sorry to hear about this. For your privacy and security, your Master Password is not stored anywhere, only you know it. This means that it is not possible to recover it unless you are a member of a Families or Business accounts. In any case, I recommend reading this article to try and recover your Master Password.

    If, on the other hand, you are part of a Families or Business account, you can ask another Admin to recover your account for you. Do you have another user with admin privileges in the account?

This discussion has been closed.