AgileBits says the Master Password on my "1Password Account has been changed" -- ???

jmassengale
jmassengale
Community Member
edited December 2020 in Mac

I don't understand the email below. NB: I clicked on the link "contact 1Password Support right away" – which produced no action I could see and which did not show a link when I hovered over it. I have included the Raw Source after the forwarded message

Begin forwarded message:

[email message redacted by moderator]

1Password Version: 7.7
Extension Version: NA
OS Version: NA
Sync Type: Not Provided
Referrer: forum-search:Agile Bits says the Master Password for my 1Password account has been changed -???

Comments

  • Ben
    Ben
    edited December 2020

    Hi @jmassengale

    I apologize but we're unable to investigate such reports through this public community space. If you still have concerns and have not already please reach out to us at support@1password.com and we can put you in touch with our security team that way. Thank you!

    Ben

  • jmassengale
    jmassengale
    Community Member

    I'm sorry to hear that because my experience is that more than a week can pass between email responses from 1Password support, and a basic back and forth can take weeks.

    Also, shouldn't I have had a notification that I had a response here? I checked my email to confirm that I did not get a notification.

    Can Twitter respond more quickly?

  • ag_tommy
    ag_tommy

    @jmassengale

    Do you have a support id that you can share with me?

This discussion has been closed.