have had my Mac mini serviced and cannot open 1Password
I cannot open 1Password on my Mac mini since having it serviced. I bought a membership last year.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
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Comments
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1Password 6. 6.8.9
purchased 2019-08-24
order number
mac10.13.60 -
I cannot find a secret key
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Hi @bethmallett
It appears you've got a version of 1Password that is over 2 years old installed. macOS 10.13 would require 1Password 7:
Download 1Password 7
Additionally, just to clarify, this purchase is not a membership:
purchased 2019-08-24
order number [redacted]It is a standalone license. This is why you do not have a Secret Key. Only memberships have Secret Keys. There are a host of benefits that are included with membership that are not included with a license. To discuss further I'd encourage you to reach out to our team at
support@1password.com.Lastly, as a security focused company we'd always recommend running the latest versions of all of your software, but especially your operating system, web browser(s), and 1Password. macOS 10.13 is 3 major versions outdated at this point. Are you not able to update to macOS 11.1? We're not financial advisors, and I know these devices are expensive, but if the device is old enough that it will no longer run the latest operating system it may be time to start considering a newer model.
I hope that helps!
Ben
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I am not sure that it is time yet to move to macOS 11. But it should be possible to move beyond 10.13 unless the machine is very old.
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:+1:
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