Locked out of old vault, and can't switch

robin92
robin92
Community Member

I've tried 1Password in the past on my Mac, but didn't have the master key. So today I deleted my account on the web, and created a new one with the same email. However, when I downloaded the Mac app, the first thing I'm prompted to do is enter a password for some vault, and the password for my new account doesn't work. So I think it's showing some old vault, and won't let me switch over or add an account without unlocking the old one first...which I can't do. Any suggestions?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

This discussion has been closed.