Can't login to my Mac App

Egle

Hi!
I'm very new here, just subscribed today.
I was able to log in to Safari on my iPhone, to iPhone app, to Safari on my Mac, but there's no way to log into the Mac App. I've been trying to reset master password, delete my account and start over, to uninstall the app and install it again for few hours now, but it's all useless. The Mac app asks for the master password and the input box simply "shakes" indicating it's a wrong password even though the same password works on Web and iOS app like I said.
Everything's up to date, MacOS - Big Sur.
Could you please help?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:mac app login

Joy_1P

Hey @Egle,

Based on what you described, I'd recommend resetting the 1Password app on your Mac:

1. Open 1Password. You don't need to enter your Master Password.
2. From the menu bar, choose Help > Troubleshooting > Reset All 1Password Data and follow the onscreen instructions.

The next time you launch the app, it'll be empty. You can go ahead and sign in to your account from there.

I hope that helps!

Egle

Oh finally I'm in, thank you! :)

Joy_1P

@Egle You are welcome :)