I mostly use Chrome on my Mac. I have both 1Password extension and 1Password X installed, and I have been using 1Password extension. Within the last week or so 1Password extension has stopped recognizing web pages, and I have had to use search to find the 1Password login information. So I disabled 1Password extension and tried 1Password X, but it won't open with the master password. I get an error message that the master password is incorrect. I have copied and pasted from the desktop app and from a text file to no avail. I can log in to the 1Password app on my desktop and to the Safari 1Password extension without a problem.
Edit: Rebooting my computer fixed the 1Password extension not recognizing web pages problem. But I still can't log in to 1Password X.
Another edit: So in reinstalled 1Password X on Chrome, and now the icon won't show in the browser toolbar. 1Password extension seems to be working fine, so I will use it, but the 1Password support site says that 1Password X is better, so I would like to get it going.
1Password Version: 1Password 7 Version 7.7 (70700015)
Extension Version: 1PW extension 4.7.5.90 1PW X 1.22.3
OS Version: OS X 11.1 (20C69)
Sync Type: ?
Referrer: forum-search:Can't sign in to 1password x on chrome
Comments
Team Member
Hey @mctavish.
For your missing icon, can you try the steps here?
https://support.1password.com/missing-extension-button/
In terms of unlocking 1Password X, that uses your account password, the same one used to sign in to your account on the web. If you visit https://my.1password.com are you able to sign in there without issue?
Michael
Michael, thanks for the reply. I logged in to https://my.1password.com without any problem. But any idea how to make 1Password X show up on the toolbar? Please see screenshot.
Ben
Team Member
Hey @mctavish ,
Chrome hides new extensions in the little grey puzzle icon on the top right corner of your screenshot there. Click the puzzle icon, then pin any and all extensions you want to Chrome's toolbar.
"Chrome hides new extensions in the little grey puzzle icon..." Didn't know that.
All seems to be working now.
Thanks.
Ben
Team Member
Glad I could help @mctavish