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Update new version for app will lost the old license?

cuongnm
cuongnm
Community Member
in Memberships


I bought the app on 13 Oct 2015, today I just update the app so I lost a license that i have before and now I have to pay a new one. Please check it for me if I can have my old license back
Thank you

1Password Version: 5.4
Extension Version: Not Provided
OS Version: OS 10.10.15
Sync Type: icloud

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @cuongnm! Welcome to the forum!

    I bought the app on 13 Oct 2015, today I just update the app so I lost a license that i have before

    Can you please clarify what you mean by "lost a license". Is the license information not stored in your 1Password item anymore, as you showed in your screenshot?

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