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Password forgotten

System
System
in Memberships
This discussion was created from comments split from: Total reset required.

Comments

  • prsbbc
    prsbbc
    Community Member

    I forgot my password. what are my options

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @prsbbc! Welcome to the forum!

    I am sorry to hear about this. For your privacy and security, your Master Password is not stored anywhere, only you know it. This means that it is not possible to recover it unless you are a member of a Families or Business accounts. If you have an Individual account or a standalone license, I recommend reading this article to try and recover your Master Password.

    If, on the other hand, you are part of a Families or Business account, you can ask another Admin to recover your account for you.

    If you still cannot recover your Master Password, we can certainly delete your account so you can create a new one with a new Master Password you know.

This discussion has been closed.