Biometric Unlock Unavailable


Using Android 10 and 1Password 7.7.2, I get the following error when I try to enable Biometric Unlock:
Biometric Unlock could not be enabled because an error occurred:
java.lang.IllegalStateException: At least one biometric must be enrolled to create keys requiring user authentication for every use

I have facial recognition setup and working on my Android tablet. I have tried reinstalling 1Password, removing my face pattern and re-adding, disabling biometrics on my tablet, and, of course, rebooting along with each of these steps. I can seem to get it work with 1Password.

Any ideas how I can resolve this?


1Password Version: 7.7.2
Extension Version: Not Provided
OS Version: Android 10
Sync Type: 1Password Cloud
Referrer: forum-search:biometric


  • ag_anaag_ana

    Team Member

    Hi @mcampbell37172! Welcome to the forum!

    I would like to ask you to generate a diagnostics report from your Android device and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Support ID: #RWP-87248-675

  • ag_anaag_ana

    Team Member


    Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: RWP-87248-675

  • I am experiencing the same issue on my Galaxy A51 and Biometric unlock. I am using the trial. Using LastPass presently but looking to switch if I can use the app across Windows, MAC OS, IOS and Android

  • periperi

    Team Member

    Hi @b2loggie. I don't believe Face Unlock is supported on that device, so you'll need to enable Fingerprint Unlock in order to use Biometric Unlock with 1Password. Can you let us know if you have Face or Fingerprint Unlock enabled in the device settings?

  • Same problem. 1password for teams. Samsung Galaxy tab S7

  • periperi

    Team Member

    Hi @electroAJ. Do you have fingerprint unlock set up for the device itself? 1Password uses the biometric settings for the device, so you'll need to have Fingerprint Unlock set up on the device to use it in 1Password.

  • Peri,

    I have face unlock enabled. It is working to unlock my tablet. Here's the error I'm seeing...

    Biometric Unlock unavailable
    Biometric Unlock could not be enabled because an error
    occurred: I nvalidAlgorithm Pa rameterException:
    java.lang.lllegalStateException: At least one biometric must be enrolled to
    create keys requiring user authentication for every use

    1password 7.7.4
    Android 11

  • ag_audreyag_audrey

    Team Member
    edited April 20

    Hey @electroAJ, there are a few device requirements in order to enable Face Unlock with 1Password. The Biometric Unlock error that you are receiving is because you have Face Unlock configured when your Samsung device will only be able to use Fingerprint Unlock with 1Password. I'd recommend enabling Fingerprint Unlock on your device to use with 1Password:

    If you can't use Fingerprint Unlock on your Android tablet, you can use a PIN code to unlock 1Password instead:

    Let us know if there's anything else we can help you with :)

  • Thanks, @ag_audrey. I will look into using fingerprint unlock. Do you know... Why is my samsung device only able to use fingerprint unlock with 1Password if it is capable of face unlock? I have a Google pixel 4 that is also configured to unlock with facial recognition and that device has no trouble unlocking 1Password also with facial recognition. I would expect both android devices to be capable of unlocking 1Password with face unlock. Is this a shortcoming of 1Password, or of my Samsung device?

  • Amber_agAmber_ag

    Team Member

    @electroAJ Android is customizatable and available on devices from many different manufacturers. This means that some devices have their own way of handling Face Unlock or Fingerprint Unlock, and these are not always secure by our standards.

    As we put security above all else, we have certain requirements for Face Unlock on Android. We require Google's official Biometric framework to be supported. Additionally, Google's method rates different unlock methods, and 1Password will only support unlock methods considered strong.

    Currently, the only devices that meet these criteria are the Pixel 4 and the Pixel 4 XL. We hope Samsung and other device manufacturers support this in the near future.

  • @Amber_ag Thank you for this thorough explanation. I understand and appreciate the prioritization of security.

  • periperi

    Team Member

    I'm glad Amber_ag and ag_audrey were able to help out!

  • Same problem with Samsung Galaxy Tab S6 lite and Android 11. I only have face unlock and no fingerprint rendere on this device.
    This is an actual issue. Typing pin/password every time is a terrible UX.
    Millions of people in the world are using Samsung face unlock, seriously doubt it's not secure.

  • periperi

    Team Member

    Hi @sorcerer10. As Amber mentioned above, 1Password has certain requirements for biometric unlock security. While many devices support different versions of biometric unlock, 1Password requires the device support Google's native biometric unlock framework, strong encryption, and a depth sensing camera (so it can't be fooled with a picture). So while you may be able to use face unlock on lots of different devices, it may not meet the criteria for use with 1Password.

    I'm sorry that PIN unlock isn't as convenient. I'll share your feedback with our development team.

  • The Samsung Note 20 Ultra (and probably others) has a face recognition option for "Fast recognition", with which they warn a video or image of my face could be used to unlock. So I assume it does some sort of 3D check when that option is turned off.

    Could your engineers look into allowing the face recognition verification method for 1password if face recognition is set to check thoroughly in the Samsung devices supporting this?

    Thanks in advance! :)

  • ag_audreyag_audrey

    Team Member

    Hey @oliverblitz, thank you for letting us know about the fast recognition option. I'll let our development team know to look into this :)

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