Biometric Unlock Unavailable


Using Android 10 and 1Password 7.7.2, I get the following error when I try to enable Biometric Unlock:
Biometric Unlock could not be enabled because an error occurred:
java.lang.IllegalStateException: At least one biometric must be enrolled to create keys requiring user authentication for every use

I have facial recognition setup and working on my Android tablet. I have tried reinstalling 1Password, removing my face pattern and re-adding, disabling biometrics on my tablet, and, of course, rebooting along with each of these steps. I can seem to get it work with 1Password.

Any ideas how I can resolve this?


1Password Version: 7.7.2
Extension Version: Not Provided
OS Version: Android 10
Sync Type: 1Password Cloud
Referrer: forum-search:biometric


  • ag_anaag_ana

    Team Member

    Hi @mcampbell37172! Welcome to the forum!

    I would like to ask you to generate a diagnostics report from your Android device and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Support ID: #RWP-87248-675

  • ag_anaag_ana

    Team Member


    Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: RWP-87248-675

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