Unlock with Watch setup problem

edited January 19 in Apple Watch

A family member is unable to setup 1Password "unlock using Apple Watch". Her watch can unlock "Mac and your apps" Because this feature has never worked for her, I thought her problem might be distinct from the existing thread.

Hardware: 2019 MacBook Air. Apple Watch 3.
Steps

  • 1Password / Preferences / Security / "Set Up Apple Watch"
  • System Preferences / Security and Privacy (see below) is already setup

1Password Version: 7.7
Extension Version: Safari
OS Version: MacOS 11.1
Sync Type: Not Provided

Comments

  • ag_tommyag_tommy

    Team Member

    @boberonicus

    What happens when she clicks Setup Apple Watch within 1Password? She should be prompted for her Master Password. Is she experiencing something different?

  • Is she experiencing something different?

    Yes. When she clicks on "Setup Apple Watch" she is immediately taken to the screen shown above.

  • ag_tommyag_tommy

    Team Member

    @boberonicus

    Can she unlock that screen and then deselect "Use Apple Watch..." Wait while the feature is turned off. Then enable the feature and provide her macOS user password when the feature is turned back on. Wait again while the feature is enabled. Return to 1Password is she able to use the feature now?

  • We will deselect "Use Apple Watch", restart, re-enable "Use Apple Watch", wait, retest, and report back. She's in Hungary, so it may be a day or two.

  • ag_tommyag_tommy

    Team Member

    @boberonicus

    Sounds good. If it helps, and she can send and receive emails, she could reach out to our team via email. They/we can answer directly via email. [email protected]

    Either way, we'll do our very best to help her. :wink:

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