Keyboard shortcut grayed out in Microsoft Edge

ryantg
ryantg
Community Member
edited January 2021 in 1Password in the Browser

I'm not sure when this showed up but I cannot use the keyboard shortcut in Microsoft Edge for Mac anymore. The option to enable the shortcut is grayed out and it doesn't work.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Nhat_Nguyen
    Nhat_Nguyen
    edited January 2021

    Hello @ryantg,

    Could you please remove the shortcut to activate the extension by pressing the X button icon and assign them again to see how it works?

  • ryantg
    ryantg
    Community Member

    I clicked the X in the shortcut field and re-assigned it but it's still grayed out on the right side.

  • Nhat_Nguyen
    Nhat_Nguyen
    edited January 2021

    Hello @ryantg,

    The "In Microsoft Edge" button is grayed out because you can only use the shortcut to open 1Password in Edge, and there is no other option to select. However, after reassigning the shortcut, you should see the inline menu asking for the correct keyboard combination to unlock. Please check and let me know if that is the case.

  • ryantg
    ryantg
    Community Member

    Ok that was weird but it totally worked. Thanks!

  • Nhat_Nguyen
    Nhat_Nguyen

    @ryantg,

    Thank you for letting me know. It is great to hear that 1Password shows you the shortcut after reassigning them in Edge. Please feel free to give me a shout if you need anything, and have a great week.

This discussion has been closed.